Buy For
10.00 USD
I'm a committed and result-driven professional with experience in Team coordination and client relationship.
In total, I have a customer support experience of 7 years. Currently, I'm working as a Team Lead/Operations Manager in a US-based BPO. I have a track record of on-boarding Technology startups in the conceptual stage to fully operating businesses.
I have the capability of setting up your customer support department from scratch and turn it into your customer's problem-solving point.
I'm eager to secure a challenging and rewarding role where skills, knowledge, and expertise gained throughout the previous experience utilized to the best effect that adds value to your organization.
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Job Description
Hello All,
I have 7 years of work experience with different Business Process Outsourcing companies that work with companies that are disruptive and need to scale fast by delivering amazing customer experience and back-office operations.
I have experience and can provide below services:
- Completing the client’s on-boarding process.
- Resolution of In-bound client queries and support tickets for different clients.
- Developing training material in line with client requirements.
- Day to day communication with clients.
- Setting up a meeting agenda with clients.
- Assessing and recording of team members' progress throughout the month.
- Working with other staff to plan and coordinate work.
- Keeping up to date with changes in the client requirements.
- Provide extensive training to new team members on different clients.
- Marketing and Social Media strategy making.
- Developing and running sales campaigns for clients.